Knowledge Base & Support

Errors

Here is an article about the errors that may appear in Vercator during processing and what to do about them.

Import Job

File size exceeds limit
Error Description

We currently only support files up to 3GB in size.

Troubleshooting

Please reduce the size of this file in third part software (e.g. by reducing the data) and re-import to continue.

Number of points exceeded limit
Error Description

We currently only support files up to 100 million points in size.

Troubleshooting

Please reduce the points in this file and re-import to continue.

File not found
Error Description

The file could not be found by the system.

Troubleshooting

Check if the file was deleted or removed.

Unsupported or invalid point cloud format
Error Description

We only support certain formats and the one you have used is not one of them.

Troubleshooting

Check that you are using one of the supported formats listed here and that the file is not corrupted and can be read by other software.

Invalid structure of point cloud
Error Description

We only support certain structures within some formats and your file is not supported.

Troubleshooting

Check that you are using one of the supported formats and that it conforms to any specific structure requirements listed here. Also check that it is not corrupted and can be read by other software.

Unsupported input point cloud format
Error Description

We only support certain input formats.

Troubleshooting

Check that you are using one of the supported formats listed here and that the file is not corrupted and can be read by other software.

Unsupported output point cloud format
Error Description

We only support certain output formats: xyz, ply, pts, e57, las, laz, Autodesk rcs

Troubleshooting

Check that you are using one of the supported formats listed above and that the file is not corrupted and can be read by other software.

Contact support
Error Description

An unknown error has occurred.

Troubleshooting

Please create a ticket here and detail the issue you have received and what you were doing when it happened.

Segmentation Job

Invalid Model
Error Description

A model we don’t support has been chosen.

Troubleshooting

That is not a model we currently provide, please choose one we support from the options.

Contact support
Error Description

An unknown error has occurred.

Troubleshooting

Please create a ticket here and detail the issue you have received and what you were doing when it happened.

Export Job

Unsupported output point cloud format
Error Description

We only support certain output formats: xyz, ply, pts, e57, las, laz, Autodesk rcs

Troubleshooting

Check that you are using one of the supported formats listed here and that the file is not corrupted and can be read by other software.

Error writing to selected destination
Error Description

Vercator could not write to destination storage chosen.

Troubleshooting

Check the destination storage being written to is accessible and is connected to your account.

Contact support
Error Description

An unknown error has occurred.

Troubleshooting

Please create a ticket here and detail the issue you have received and what you were doing when it happened.